At Quora Lenscase, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the following conditions:
1. Return Eligibility
Items must be returned within 10 days from the date of delivery.
Products must be unused, in original packaging, and in resalable condition.
Proof of purchase (receipt or order confirmation) is required.
Items damaged due to misuse, improper handling, or wear and tear are not eligible for return.
2. Refund Process
Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within5 business days to the original payment method.
Shipping costs are non-refundable, except in cases of defective or incorrect items.
3. Exchange Policy
Exchanges are available for defective or damaged products. Contact us within 10 days of delivery to request a replacement.
4. How to Initiate a Return
Email us with your order number and reason for the return.
We will provide return shipping instructions. The customer is responsible for return shipping costs unless the return is due to our error.